Technical Specialist-App Engg Services

Area(s) of responsibility

Teamcenter L2/L3 Support = 5 plus years’ experience 

Location – Preferred Pune

Qualifications:

Bachelor’s degree in computer science, Engineering, or a related field; Master's degree preferred.

• Provide Level 2 and Level 3 support for Teamcenter, including troubleshooting and resolving technical issues reported by end-users.
• Perform routine maintenance tasks, upgrades, and patches to ensure the stability and performance of the Teamcenter system.
• Monitor system performance and implement proactive measures to optimize efficiency and minimize downtime.
• Create and maintain documentation related to system configurations, processes, and procedures.
• Teamcenter Application: Issue investigation and Application Monitoring and troubleshooting and Deployment
• Experience in Managing TCUA Installation, Upgrade, Deployment and Service Maintenance
• Assist with user training and provide guidance on best practices for utilizing Teamcenter effectively.
• Coordinate with vendors and external partners as needed to escalate issues and implement enhancements.
• Conduct regular audits of system configurations and security settings to ensure compliance with organizational policies and industry standards.
• Perform administrative tasks such as user account management, access control, and license management within the Teamcenter environment.
• Identify, document, and track defects and issues using a defect tracking system, and work with development teams to ensure timely resolution and mitigation.
• Participate in test planning and estimation activities, providing input on test scope, effort, and timelines.
• Perform regression testing to ensure the stability and reliability of Teamcenter PLM solutions across software releases and updates.