Technical Services Analyst

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Technical Services Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Providing Enterprise level product support to clients (internal and external) via phone and email.
• Resolving assigned incidents within the SLA timelines working with internal(L3/IT/Development) and external(clients/vendor) resources.
• Documenting all resolution activities, communication related to support request/Incidents in the respective support/incident ticket.
• Maintaining status of issues in incident tracking system and performing appropriate follow-up on escalated issues.
• Participating in new product roll outs, maintenance releases, testing, documentation and operational improvement projects.
• Contributing to Knowledge Base in conjunction with the execution of issue resolution duties.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• BE/ BCA/ MCA, BSc (Computer Science) or related field 0-2 years experience either as a Product/Application Support Engineer for Enterprise Applications providing support to US or International Customers
• Excellent communication skills both written and verbal. Demonstrated strong customer service/support skills
• Knowledge of some or all of the following is required: Microsoft operating systems, networking and Internet technologies, databases including MS SQL, Oracle, MySQL, VBS/VBA, IIS/Apache, Java Scripting and Microsoft Office Suite
• Problem-solving skills with complex software installations of Enterprise applications Knowledge of Health Care Domain, Medical Transcription, HL7, HIS, Radiology Information System (RIS)

Core Competency

• Incident Management
• Experience in Health Care Domain (Preferably HIS)
• L2 Support, HL7, HIS and RIS

Technical Skills Required:

• Networking Concepts, Web Servers (IIS & Apache)
• Database (DDL & DML commands in MySQL, Oracel & MS SQL)
• Programming Concepts (conditional statements, exceptions etc.)
• Debugging Skills Knowledge on webservices, DLLs, APIs HL7 (Optional) Radiology Information System (RIS), Health Information System (HIS), PACS, EMR, EHR (Optional) VB Scripting

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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