Technical Service Desk

Company Description

Sarbajira Software Pvt Ltd is a leading IT consulting firm dedicated to delivering tailored IT solutions for businesses of all sizes. With a focus on customer satisfaction, the company provides high-quality service and technical expertise to meet diverse business needs. Supported by a team of certified IT professionals, Sarbajira Software prides itself on offering personalized solutions that drive performance and growth for its clients. The organization is committed to innovation and excellence in the IT industry.

Role Description

This is a full-time on-site role for a Technical Service Desk professional at DLF IT Park, Near Porur , Chennai. The role involves providing prompt technical support, troubleshooting issues, managing help desk operations, and assisting clients with IT-related challenges. The candidate will collaborate with internal teams and clients to diagnose and resolve technical problems efficiently.

Experience:

Degree: Any Degree

Relevant Technical Service Desk Experience: 1 - 7 Years of Experience

Willingness to work 5 Days a week and provide 24/7 rotational shifts.

Work Location : DLF IT Park, Near Porur, Chennai

Added Value: ITIL Certified, USA Customer Handling with Inbound and Outbound Calls & Basics of System Administration & Basics of Networking

Qualifications

• Expertise in Technical Support and Troubleshooting.
• Good Verbal and Written English Communication Skill
• Proficient in Handling In-bound and outbound Customer Calls for Technical Support.
• Proficient in ITIL Process (Incident Management, Service Request, Change Management, Problem Management)
• Relevant certifications in technical support or IT operations are a plus.