Technical Remote Support Engineer –Domain Trainee-German-Hybrid Bucharest
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Ensuring coverage of the hotline in specified times according to the schedule created by the team lead.
Early and late duty in specified times incl. weekends and holidays, as well as on-call duties
Independent takeover and processing of tasks from the queues that belong to the work area in compliance with the priorities
Support the remote team.
Support with rolling out software products.
Support with commissioning in the digital area (remote)
Active communication with partners and customers
Participation in projects with stakeholders such as Sales, Quality etc.
Processing of internal requests in technical matters
Processing of requests in technical matters of the partners
Create / prepare tickets for Product SMEs(Level 3)/R&D
Compliance with the requirements from the Team Lead
Achieve and contribute to the increase of the solution rate L2
Support of L1 remote support in day-to-day business and in case of problems and thus continuous training of the team to increase their skills and handover of L2 topics (shift/left).
Expand knowledge through continuous training to keep up to date on new changes or product launches
Contribute to empowering teammates in the L1 and the L2 to develop further and take on special projects.
Adhere to internal/external business metrics
Utilize and provide constructive feedback on implementation of new tools and systems
Meeting deadlines for mandatory trainings
Lean thinking
Specialization in various product areas
May perform other duties as required
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).