Technical Program Manager

Who are we?

Whatfix is an AI platform advancing the userization of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. Its no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.

At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.
• Product Analytics uncovers friction and closes adoption gaps.
• Mirror allows employees to train in safe, simulated environments.

These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
• Whatfix Mirror 2.0 is the worlds only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfixs commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablementensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.

At Whatfix, were not just making software easierwere making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfixs leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year
• Only DAP to be recognized as a Leader across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Named a Gartner Customers Choice for DAP for the second year in a row (2024 and 2025)the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year Computer Software - 100 or More Employees.
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for Software Asset Management Solution of the Year

These recognitions are matched by business performance:

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fifth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevie's Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

The Opportunity

As the R&D Operations Manager, you will be the central operational partner to our Engineering Leadership (Head of Engineering, Engineering Leads, InfoSec) owning the execution and governance of core engineering processes. You will translate complex technical processes (like release pipelines and quality gate metrics) into measurable and scalable operational workflows. Your primary responsibility is to drive efficiency, enhance release stability, and provide data-backed technical insights to improve our development velocity and product quality.

Key Responsibilities

1. Development Lifecycle & Release Readiness

• Release Management: Own the operationalization of major releases by defining, documenting, and enforcing cross-functional readiness criteria across Engineering and Product teams.
• Quality Gates & Automation: Partner closely with Engineering Leads to define and track technical release prerequisites, including automation test rates, closure of critical issues and functional bugs (JIRA FIX tickets).
• Drive initiatives to improve access, monitoring, and stability for R&D
• Process Improvement: Identify and propose process variations (e.g., establishing an independent release process for Labs or feature-flag-based deployments) to reduce friction and accelerate time-to-market for specific product verticals.
• Own sprint execution hygiene across PODs (capacity planning, spillover tracking, dependency visibility)
• Track delivery commitments vs actuals and highlight risks early to Engineering leadership
• Drive release retrospectives and convert learnings into concrete process changes

2. Engineering Data, Metrics, and Quality

• Define and track engineering health metrics such as: Deployment frequency, Lead time for changes, Defect leakage, Test automation coverage, Release readiness scores
• Interpret metrics with Engineering Leads and drive corrective actions, not just reporting
• OKR/KR Tracking: Own the collation, measurement, and reporting of key R&D objectives and results (OKR/KR completion) at the POD level to support variable compensation and performance review cycles.
• Work with cross functional teams to refine workflows to ensure the right issues are prioritized, tracked, and remediated within defined SLAs.
• Tooling & Integration: Act as the internal expert for R&D tooling data integrations. Work on integrating API data sources to provide centralized data for product analytics and operational insights.

What You'll Bring

• Experience: 35 years of professional experience in Engineering Operations, Technical Program Management or Software Engineeringadjacent roles (Development, QA, DevOps, or Platform teams) within an agile software company (SaaS background preferred).
• Engineering Background & Technical Depth: Strong understanding of SDLC, CI/CD pipelines, branching strategies, test automation, cloud deployments, and production release workflows. Ability to read technical discussions, challenge assumptions, and ask the right engineering questions.
• Expertise in Tools: Comfortable with operational platforms, particularly JIRA and BI tools.
• Data Driven: Demonstrated success in structuring ambiguous quantitative problems, collecting and analyzing data from diverse sources, and presenting actionable insights to executive leadership.
• Process Orientation: Exceptional ability to create, standardize, and enforce efficient workflows across multiple non-technical and technical teams.
• Education: Bachelors degree in Engineering (Computer Science, IT, Electronics, or related field)

Who is this role for:

• Has an engineering degree and moved toward process, execution, or program ownership
• Enjoys working deeply with engineering teams rather than managing people
• Wants to grow into a Senior Technical Program Manager or Engineering Ops leader over time
• Is obsessed with delivery predictability, quality, and clean engineering processes

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovationultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility, were open to considering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly.