Technical Operations Manager
Publicis Global Delivery (PGD)
5 - 10 years
Bengaluru
Posted: 10/12/2025
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Job Description
We are looking for a Team Operations Manager to support our Maintenance team by ensuring smooth day-to-day operations. The ideal candidate will have strong coordination skills, experience managing team capacity and workload, and the ability to track performance metrics and operational workflows.
Key Responsibilities
Resource & Operations Management
- Track team capacity, workload, and resource allocation.
- Maintain records of availability, leave, and public holidays.
- Ensure balanced task distribution and timely delivery.
- Identify and address resource gaps.
Performance Tracking & Reporting
- Consolidate updates and prepare weekly/monthly reports.
- Track efficiency metrics such as SLA adherence and resolution time.
- Highlight risks, blockers, and performance trends.
Operational Support
- Assist engineers with administrative and coordination-related issues.
- Support communication within the team and across departments.
- Ensure transparency in daily operations.
Continuous Improvement
- Recommend improvements in reporting, communication, and workload management.
- Contribute to enhancing overall team efficiency.
Skills & Qualifications
- 3+ years of experience in operations, team coordination, or resource management.
- Experience in technical or engineering environments (software, data, or infrastructure preferred).
- Strong hands-on experience with JIRA (dashboards, reports, workflows).
- Familiarity with Confluence, Excel, and reporting tools.
- Understanding of web scraping or data acquisition is a plus.
- Excellent communication, problem-solving, and coordination skills.
- High attention to detail and ability to manage multiple priorities.
- Exposure to Agile or ITIL practices is preferred.
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