Technical Operations Engineer

Role - Technical Operations Engineer

Experience - 2-4 yrs

Location - Bangalore

Key Responsibilities

Execute and maintain SOPs for production operations, onboarding, and integration support.

Handle incident response, troubleshoot system and data issues, and ensure timely resolution.

Support partner configurations, API setups, and access management processes.

Monitor systems proactively to identify and prevent outages or performance degradation.

Collaborate with engineering to analyze root causes and build long-term automation solutions.

Develop and maintain internal tools, scripts, and dashboards to improve operational efficiency.

Ensure proper documentation, audit trails, and process compliance.

Must-Have Skills & Tools

Technical Foundations

Strong hands-on experience with SQL (PostgreSQL/MySQL) for data queries and reconciliation.

Good understanding of REST APIs, JSON, and using tools like Postman / Insomnia for testing and debugging.

Proficiency in Linux command line, shell operations, and basic networking (DNS, IPs, routing).

Scripting & Automation

Working knowledge of Python or Bash for automation and scripting small utilities.

Experience in automating repetitive tasks such as data syncs, API triggers, and report generation.

Monitoring & Incident Management

Practical exposure to New Relic, Grafana, Coralogix, CloudWatch, or equivalent for observability and alerting.

Familiarity with incident management tools like Jira Service Management,PagerDuty, Zenduty, or similar.

Ability to interpret logs, analyze system behavior, and identify production issues quickly.

Cloud & Infrastructure

Experience working on AWS (EC2, S3, CloudWatch, IAM) or GCP environments.

Basic understanding of CI/CD workflows using Jenkins, GitHub Actions, or GitLab CI.

Exposure to Kubernetes / Docker for troubleshooting and containerized environments.

Soft Skills

Strong ownership mindset with analytical problem-solving.

Effective communication and coordination skills with cross-functional teams.

Ability to manage priorities under operational pressure.

Good-to-Have Skills & Tools

System & Integration Knowledge

Experience with Kong Gateway, Cloudflare, or similar API gateway tools.

Exposure to message queues like Kafka, RabbitMQ, or SQS.

Familiarity with fintech or insurance platforms, including claims or financial

reconciliation systems.

Automation & Development Practices

Knowledge of Git, CI/CD pipelines, and version control best practices.

Experience building Ops automation scripts or tools using Python frameworks (e.g.,

FastAPI, Flask).

Awareness of security best practices, API authentication (JWT, OAuth2), and secret

management tools (AWS Secrets Manager, Vault).

Reporting & Data

Experience with reporting automation, data validation scripts, or ETL workflows.

Familiarity with Excel/Google Sheets automation and data visualization tools.

Process & Collaboration

Exposure to ITIL processes (incident, problem, and change management).

Ability to document SOPs, RCA reports, and create internal knowledge base entries.

Qualifications

Bachelors degree in Computer Science, Information Technology, or equivalent

experience.

24 years of experience in Technical Operations, Platform Support, or DevOps roles.

Experience working in Fintech, Insurtech, SaaS, or other large-scale distributed

systems preferred.