Technical Lead-ServiceNow developer-ITSM
Birlasoft
5 - 10 years
Noida
Posted: 22/09/2025
Job Description
Area(s) of responsibility
Service now Developer-ITSM LEAD( ITSM Certification mandate)
Mandatory Skills - ServiceNow Developer with ITSM must, ITAM/ITOM Module, SPM, PPM, Shell Scripting
Nice to have skills - ITSM , ITIL ,HAM, SAM, Discovery, Service Mapping
Experience: 6-9yrs
Location: Bangalore & Hyderabad
Non negotiable : ITSM Certifications is mandatory.
ServiceNow Developer with the following skills –
1. Perform configuration/ customization of Service Now system including creation of workflows, portals and reports
2. Build Service Request Fulfillment workflow from business requirements including requests, request items and tasks using workflows, UI actions, client scripts and business rules etc
3. Automate different tasks using service Now functionality
4. Develop Integrations and process automations via Orchestration, Web services, SOAP calls etc
5. Manage clients, complex projects and participate in business requirement gathering
6. Develop and configure applications using Service Now and build workflows and write automated scripts
7. Develop advanced customizations including Business Rules, UI pages, UI macros, UI Scripts, Script Includes, Client Scripts, Workflows, Custom tables etc.
8. Experience in designing, building and maintain Service Now Integrations with various Third-party tools
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.