Technical Lead-Cloud & Infra Engg

Area(s) of responsibility

Skills: ServiceNow Techno Functional Consultant
Experience:8-12 Years                                                                                                 
Job Location: All Birlasoft Locations
Technical / Professional Experience Requirement: 8 years
     Standardize/Optimize ITIL® Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers
     Experience in Delivery and consulting for Change and Release Management Process.
     Experience to consult and plan for end-to-end CSM / ITSM / HRSD function cum process implementation considering various business and strategic scenarios
     Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in
     Lead functional process implementations for designed/re-designed processes using ITIL® based ITSM tools like ServiceNow®
     Work closely with ServiceNow® technical team to implement the desired processes using Agile approach
     Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material
     ITIL® Intermediate or Expert certified is preferred
     Project Management trained is preferred
     Strong customer service orientation
     Passion for analysing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
     Comfortable with and effective using MS Office applications including Visio 
     Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® experience is must)