Technical Lead-Cloud & Infra Engg

Birlasoft

5 - 10 years

Pune

Posted: 16/07/2025

Job Description

Area(s) of responsibility

Core Competencies

Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
Experience handling L2/L3 troubleshooting for Windows & MAC OS
Experience with Citrix and Microsoft Remote Desktop concepts and administration
Knowledge of DHCP, IP routing, VPN, and firewall concepts
Experience in supporting minor hardware repairs (Desktop & Laptop)
Experience in phone system administration

Operational Requirement

Provides third level investigation and diagnosis
Resolves and closes incidents/service requests as per help desk procedures & within SLA
Escalates unresolved incidents/service requests within agreed timescales
Logs relevant incident/service request details per help desk procedures
Communicates with client regarding incident progress
Ensures tickets are updated at all times until issues are resolved
Liaises with clients, other IT support groups and 3rd party providers when necessary
Performs imaging/reimaging of PCs

Skills with M/O flag are part of Specialization

Think Holistically -PL3 (Behavioural)

Win the Customer -PL3 (Behavioural)

Availability Management -PL4 (Functional)

IT Infrastructure -PL4 (Functional)

Incident Management -PL4 (Functional)

Capacity Management -PL3 (Functional)

Mobiles-Support - PL3 (Optional)

PC Hardware-Support - PL3 (Mandatory)

Windows - PL4 (Mandatory)

O365 - PL4 (Mandatory)

MS Active Directory - PL3 (Mandatory)

Service Level Management -PL3 (Functional)

Network Support - PL3 (Mandatory)

Peripherals-Support - PL3 (Mandatory)

Service Catalogue Management -PL2 (Functional)

One Birlasoft -PL3 (Behavioural)

Results Matter -PL3 (Behavioural)

Get Future Ready -PL3 (Behavioural)

Help the tribe -PL3 (Behavioural)

About Company

Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.