Technical Lead-App Development
Birlasoft
8 - 10 years
Noida
Posted: 23/08/2025
Job Description
Area(s) of responsibility
Support Lead
8-10 years experience in UiPath RPA
Monitor ticket queue in ServiceNow
Resolution of issues reported in ServiceNow
Good knowledge on UiPath RPA Developer, UiPath Orchestrator, UiPath Unattended Bot, Document understanding.
Lead the support team,
Track the tickets,
Ensure the SLA’s are met,
Ensure all the BOT’s and processes are up active and running as per requirements,
Proactive monitoring of the automated processes
Ensure the smooth operation of Digital workforce (Bots) for automated processes.
Plan & execute enhancements for automated processes.
Need to lead the USC communications.
Support planning w.r.t shift rosters, shift handovers, standup calls, SOP updating and maintenance,
Reporting the SLA’s and other KPI metrics to the management,
Ensure the smooth operation of Digital workforce (Bots) for automated processes.
Plan & execute enhancements for automated processes.
Need to lead the USC communications.
Support planning w.r.t shift rosters, shift handovers, standup calls, SOP updating and maintenance,
Reporting the SLA’s and other KPI metrics to the management,
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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