Technical Lead-App Development
Birlasoft
5 - 10 years
Noida
Posted: 05/09/2025
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Job Description
Area(s) of responsibility
Key Responsibilities
- Lead the design, development, and configuration of ServiceNow applications including ITSM, ITOM, HRSD, CSM, and custom applications.
- Collaborate with stakeholders to gather requirements, translate them into technical solutions, and deliver high-quality ServiceNow applications.
- Develop and maintain catalog items, workflows, business rules, client scripts, UI policies, UI actions, and integrations.
- Implement and manage ServiceNow integrations using REST/SOAP, MID server, APIs, and third-party tools.
- Ensure compliance with ServiceNow best practices, coding standards, and platform governance.
- Lead upgrade and patch management activities, ensuring minimal disruption to business operations.
- Provide technical leadership and mentorship to junior developers and admins.
- Support troubleshooting, performance tuning, and root cause analysis of platform issues.
- Contribute to platform roadmap, innovation, and process automation opportunities.
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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