Technical Lead

Job title: ServiceNow SPM Technical Lead

Experience in SPM 3+years Mandatory

Role Summary

We are looking for a highly skilled ServiceNow Strategic Portfolio Management (SPM) Technical Lead to drive the technical design, development, and implementation of ServiceNow SPM solutions. In this role, youll lead development teams, ensure best practices, and deliver scalable solutions across portfolio, program, and project management.

About Client:

Our client is a leading European digital services organization, established in 1970 and headquartered in France. With a global workforce of 27,000+ professionals, the organization operates across 19 countries spanning Europe, Africa, Latin America, North America, and Asia, supported by a network of 130+ offices worldwide. The client delivers end-to-end digital transformation services including consulting, digital engineering, cloud, AI, cybersecurity, and enterprise platforms. In India, the organization established its delivery presence in 2019, strengthening global capabilities through high-impact technology solutions and strategic partnerships with leading enterprise platforms such as ServiceNow.

Key Responsibilities

Technical Leadership

Lead and mentor development teams on ServiceNow SPM implementations

Enforce coding standards, best practices, and technical governance

Solution Design & Development

Translate business requirements into technical specifications and scalable solutions

Configure and customize SPM modules: Demand, Project, Resource, Financial Planning, Agile

Develop workflows, scripts, and integrations using REST/SOAP APIs, Flow Designer, and Integration Hub

Implementation & Delivery

Oversee end-to-end delivery: design, development, testing, and deployment

Optimize platform performance and resolve complex technical issues

Stakeholder Collaboration

Conduct technical workshops and guide business/functional teams

Support project planning, estimation, and resource allocation

Documentation & Training

Create technical documentation and architecture diagrams

Conduct knowledge transfer and training sessions

Required Skills & Qualifications

5+ years of ServiceNow experience, with 34 years in SPM/ITBM

Strong JavaScript, Glide scripting, Flow Designer, Integration Hub, REST/SOAP APIs

Solid understanding of ITIL, Agile methodologies, and portfolio governance

Certifications: CSA, CIS-ITBM/SPM, CAD (preferred)

Strong leadership, communication, and stakeholder management skills

Preferred Qualifications

Experience integrating SPM with ITSM and CMDB

Exposure to pre-sales or solution consulting