Technical Lead

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industrys pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japans newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business from sales to engineering, support functions to product development.

Lets build the future of mobile telecommunications together!

About Rakuten Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Key responsibilities and duties include:

Core Focus: Network Fraud Prevention & Intelligence

• Ensuring compliance towards respective guidelines related to Firewalls
• Defining, Establishing, and Managing Fraud Prevention: This includes reporting, analytics (models, rules engines), and monitoring systems.
• Supporting the Head of Fraud Intelligence: Contributing to the establishment and management of a holistic network fraud intelligence team.
• Ensuring Fraud Prevention for Rakuten Mobile: Taking a proactive role in safeguarding the entire network.
• Developing and Enhancing Fraud Prevention Strategy: Contributing to the vision and implementation of Rakuten Mobile's fraud prevention strategy.

Technical & Operational Responsibilities:

• Application Deployment & Maintenance: SS7, Diameter, SMS, and GTP-C Firewalls
• Driving the deployment and maintenance of telco protocol-based applications on the Robin Cloud platform.
• L2 Operations for Telco Security Firewalls: Leading the second-level operations for security firewalls.
• External Integrations: Driving necessary external system integrations.
• Interconnect Operations Analysis & Reporting: Analyzing feeds from interconnect operations, producing reports with root cause analysis, issue magnitude, and recommended solutions.
• Firewall Control Creation for Security Breaches: Creating controls within SS7, Diameter, SMS, and GTP-C firewalls to generate alarms for potential security breaches.
• New Product Implementation Validation (UAT): Validating new product implementations during User Acceptance Testing.

Interpersonal & Knowledge-Based Responsibilities:

• Internal Team Interactions: Collaborating with various internal teams at both management and operational levels, including Core, BSS, and Interconnect teams.
• Presentation Skills: Excellent presentation skills are required.
• Understanding of Regulations & Fraud Prevention Principles: Possessing a strong understanding of the issues, concepts, legal/technical requirements of regulations, and general principles of fraud prevention.

Mandatory Experience & Skills:

• High knowledge and experience in configuring Security firewalls
• Excellent Analytical skills to extract meaningful information from large volumes of data
• Excellent knowledge on cloud-based deployment
• Telecommunications domain knowledge
• Minimum of 5 years experience as an Implementation Engineer or L2 Engineer

Preferred Experience & Skills:

• Experience in a cross-functional and global environment
• Telecom-specific certificates and GSMA Fraud Certification also considered.
• Hands on Mavenir systems would be added advantage.
• Experience with Shell scripting & python would be added advantage.