SDET Java AI

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.  
 

S͏DET Java AI

Do

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  Must be a team player who can work across many teams to establish shift left quality and test automation approach. 

  Implements and oversees the test automation approach (working with all squads within the POD) to deliver the Test Automation Strategy including CICD, nonfunctional testing - performance, security engineering, compatibility, accessibility testing  

  Drives out improvements and innovation around tooling, frameworks and approaches working on shift left first principles and the automation pyramid 

  Able to work constructively with other POD leads and Squad leads to ensure the best value is being driven through the automation approach and that the approach is consistent with other PODs where beneficial 

  Works with the POD leads and the business/POs to ensure there is a holistic and consistent approach to Quality (through RCA, metrics, code quality, (defect) stage containment) and ensures cross communication and collaboration on QA best practices, risks and open issues across other PODs 

  Leads and federates the overall test approach to the Squads - built-in quality, metrics, methods and tools 

  Leads process improvement initiatives focus on Quality, Velocity and Efficiency (agreed across the POD) e.g closer alignment to business acceptance, operations etc 

  Ensure consistency across all squads in line with POD strategy/maturity/priorities/global approach - undertaking quality reviews and deep dives to ensure there is a consistent approach 

  Input into PI planning, and subsequent resourcing planning - including skills profiling and identify training requirements for POD members  

  Identify supplier training requirements and feed into global KPI and supplier measures 

  Provides timely reports with qualitative and quantitative analysis of test coverage, defect trends & leakage enabling key stakeholders (including Squad leaders) for timely course correction 

  Define and design quality metrics and dashboard to enable the Pod lead & PO to frequently gauge the quality of the software 

  Manage a team of Test Engineer leads and Test analysts 

   

  YOUR EXPERIENCE & VALUES

   

  Strong understanding of Test Engineering and Quality Assurance best practices, tools and policies 

  The ability to communicate effectively to both technical and non-technical colleagues in a cross-functional environment 

  Proven track record of successfully delivering Quality software solutions 

  Strong Leadership skills and a team player 

  Experience or knowledge of working with Agile at Scale, Lean and Continuous Delivery approaches such as Continuous Integration, Test-Driven Development and Infrastructure as Code 

  Experience in selenium tools and Configuring Selenium Test Environment (Ex: Eclipse IDE, Java, Selenium-C# etc…). Involvement in Test Environment Setup 

  Familiar with Automation Framework Design and Implementation 

  Understanding of CI/CD and DevOps practices 

  Excellent communication both in English and Romanian

  Technical Skills Required

  Proficient in the following Test automation languages and frameworks; JavaScript, Webdriver IO, Playwright 

  Strong experience working with MSSQL, API test automation 

  Good understanding of working with a source control systems such as Azure DevOps/TFS, Github or Bitbucket . Along with this need experience in GEN AI Tools 

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• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver