Technical Lead - L1

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Bigdata,Python,Cloudera (Hadoop, Hive, Spark)

Required Skills: DevOps Engineer

• 5+ years of hands-on experience with Big Data Technologies and Cloudera cluster implementation or administration

• 5+ years of professional experience in Python development and CI/CD Integration

• 3+ years Python and/or scripting experience related to automation and APIs

• 3+ years of hands-on experience integrating cluster metrics with Grafana or similar.

• Strong understanding and experience with distributed data platforms and big data eco system (eg. Hadoop, Hive, Spark)

• Ability to work independently and collaborate effectively within cross functional teams

• Strong communication and documentation skills

• Familiarity with RESTful APIs and web services.

• Knowledge of database systems (SQL and NoSQL).

• Excellent problem-solving skills and attention

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• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver