Job Summary
Cognizant is looking for Service Now Ops Role.
Responsibilities
Experienced in User Administration User Interface Level Integration MID Server Integration
Knowledge of Import Sets for data loading from external file or database to the servicenowcom
Continuously monitor application performance and vendor recommended patches upgrades
Partner with the business on exploring new opportunities to automate the operations processes
Experience on ITIL Process consulting andor implementation
Experience on following ServiceNow modules Incident Management Problem Management Change Management Service Level Management CMDB Knowledge Management Asset Management and CMS
Experience on basic Java scripting
Experience in handling service now incident and request queue
Experience in clone deployment in ServiceNow
Experience in documentation and review activities
Experience in complex data migration
Qualifications
Bachelors degree or equivalent work experience with 3 years of experience as an operations engineer
3 to 5 years of configuration and administration experience in an enterprise environment
Development Operations Administration experience with ServiceNow platform
ServiceNow implementation experience in ITSM modules Incident Problem Change CMDB Asset
ServiceNow Certified Application Admin