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Technical Lead

Cognizant

9 - 11 years

Pune

Posted: 18/06/2025

Job Description



Job Summary

We are seeking a Technical Lead with 6 to 9 years of experience to join our dynamic team. The ideal candidate will possess expertise in Service Desk and UAM with a strong background in computational biology cheminformatics or bioinformatics. This hybrid role offers the opportunity to work in a collaborative environment driving innovation and efficiency in day-to-day operations.


Responsibilities

  • Lead the service desk team to ensure efficient and effective resolution of user issues and requests.
  • Oversee the implementation and management of user access management (UAM) protocols to maintain security and compliance.
  • Provide technical guidance and support to team members fostering a culture of continuous learning and improvement.
  • Collaborate with cross-functional teams to integrate computational biology cheminformatics and bioinformatics solutions into existing systems.
  • Develop and maintain documentation for service desk processes and procedures to ensure consistency and clarity.
  • Monitor and analyze service desk performance metrics to identify areas for improvement and implement corrective actions.
  • Ensure timely and accurate communication with stakeholders regarding service desk activities and outcomes.
  • Drive the adoption of best practices in service desk operations to enhance user satisfaction and operational efficiency.
  • Support the development and implementation of training programs for service desk staff to enhance their technical skills and knowledge.
  • Facilitate the resolution of complex technical issues by coordinating with relevant teams and leveraging domain expertise.
  • Contribute to the strategic planning and execution of IT initiatives that align with organizational goals and objectives.
  • Ensure compliance with industry standards and regulations in all service desk activities.
  • Utilize domain expertise in computational biology cheminformatics or bioinformatics to drive innovation and enhance service offerings.

    • Qualifications

  • Possess a strong background in service desk operations and user access management.
  • Demonstrate expertise in computational biology cheminformatics or bioinformatics.
  • Exhibit excellent problem-solving and analytical skills.
  • Show proficiency in managing and leading technical teams.
  • Display strong communication and interpersonal skills.
  • Have a proven track record of implementing process improvements.
  • Be adept at working in a hybrid work model.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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