Job Summary
We are seeking a dedicated Technical Lead with 3 to 7 years of experience in Cisco VOIP Voice and Avaya Voice Portal/IR. This hybrid role offers the opportunity to work on cutting-edge voice technologies ensuring seamless communication solutions for our clients. The ideal candidate will be passionate about technology detail-oriented and committed to delivering high-quality results.
Responsibilities
Lead the design and implementation of Cisco VOIP Voice solutions to enhance communication systems.Oversee the integration and maintenance of Avaya Voice Portal/IR to ensure optimal performance.Provide technical support and troubleshooting for voice-related issues to minimize downtime.Collaborate with cross-functional teams to develop and deploy voice communication strategies.Ensure compliance with industry standards and best practices in voice technology.Conduct regular system audits and performance evaluations to identify areas for improvement.Develop and maintain technical documentation for voice systems and processes.Train and mentor junior team members on voice technologies and best practices.Stay updated with the latest advancements in voice technology to recommend innovative solutions.Coordinate with vendors and service providers to ensure seamless integration and support.Manage project timelines and deliverables to ensure timely completion of voice-related projects.Analyze user requirements and provide customized voice solutions to meet business needs.Monitor system performance and implement necessary upgrades to maintain high availability.
Qualifications
Possess a strong understanding of Cisco VOIP Voice and its applications in enterprise environments.Demonstrate expertise in Avaya Voice Portal/IR and its integration with other systems.Have excellent problem-solving skills to address and resolve technical issues efficiently.Exhibit strong communication skills to collaborate effectively with team members and stakeholders.Show proficiency in creating and maintaining technical documentation.Display the ability to mentor and guide junior team members.Stay current with industry trends and advancements in voice technology.Have a proven track record of managing projects and meeting deadlines.Be detail-oriented with a focus on delivering high-quality results.Demonstrate the ability to work independently and as part of a team.Show commitment to continuous learning and professional development.Have experience in coordinating with vendors and service providers.Exhibit strong analytical skills to assess system performance and recommend improvements.
Certifications Required
Cisco Certified Network Professional (CCNP) Collaboration Avaya Certified Implementation Specialist (ACIS)
