Job Summary
We are seeking a dedicated Technical Lead with 4 to 8 years of experience in ServiceNow ITOM. The ideal candidate will work from our office engaging in rotational shifts to ensure seamless operations. As a Technical Lead you will play a crucial role in optimizing IT operations management contributing to the companys success and societal impact through innovative solutions.
Responsibilities
Design and implement CMDB data integrations from third party systems using ETL tools and Service Graph Connectors
Ensure data accuracy normalization and reconciliation within the CMDB
Monitor and maintain data quality across the CMDB
Configure Discovery schedules and credentials for infrastructure and application components
Analyse Discovery logs troubleshoot issues and perform root cause analysis for failures
Knowledge on Discovery patterns and troubleshoot errors to ensure full coverage
Need to implement Service Mapping for key business services
Design and build custom patterns where ever necessary for unique applications
Configure new integrations with monitoring tools
Enhance existing Event Management rules and implement new alert rules
Provide support for ITOM modules CMDB Discovery Service Mapping and Event Management
Monitor scheduled jobs integrations and MID server failures resolve incidents and requests
Lead the design and implementation of ServiceNow ITOM solutions to enhance IT operations efficiency.Oversee the integration of ITOM modules with existing systems to ensure seamless functionality.Provide technical expertise in ServiceNow ITOM to support project teams and stakeholders.Collaborate with cross-functional teams to identify and resolve ITOM-related issues.Develop and maintain documentation for ITOM processes and configurations.Ensure compliance with industry standards and best practices in ITOM implementations.Monitor system performance and implement improvements to optimize IT operations.Conduct regular assessments to identify areas for improvement in ITOM processes.Train and mentor junior team members on ServiceNow ITOM functionalities.Participate in rotational shifts to provide 24/7 support for IT operations.Communicate effectively with stakeholders to understand and address their ITOM needs.Contribute to the development of innovative solutions to enhance IT service delivery.Support the companys mission by ensuring efficient and reliable IT operations. QualificationsPossess strong experience in ServiceNow ITOM with a proven track record of successful implementations.Demonstrate proficiency in English with excellent communication skills.Exhibit the ability to work effectively in a rotational shift environment.Show a strong understanding of IT operations management principles.Have a keen eye for detail and a proactive approach to problem-solving.Display the ability to collaborate effectively with cross-functional teams.Maintain a commitment to continuous learning and professional development.
Certifications Required
Certified Implementation Specialist - ServiceNow ITOM
