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Technical Lead

Cognizant

10 - 12 years

Bengaluru, Chennai, Pune

Posted: 17/05/2025

Job Description



Job Summary

We are seeking a highly skilled Technical Lead with 8 to 10 years of experience to join our team. The ideal candidate will have expertise in AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP. This role involves working in a hybrid model with day shifts. The candidate will play a crucial role in driving technical excellence and ensuring the successful implementation of projects.


Responsibilities

  • Lead the development and implementation of AEP Customer Journey Analytics solutions to enhance customer experiences.
  • Oversee the integration and optimization of AEP Adobe Journey Optimiser to streamline customer interactions.
  • Provide technical guidance and support for AEP RTCDP to ensure data-driven decision-making.
  • Collaborate with cross-functional teams to design and execute customer journey strategies.
  • Ensure the alignment of technical solutions with business objectives and customer needs.
  • Monitor and analyze performance metrics to identify areas for improvement and optimization.
  • Develop and maintain comprehensive documentation for all technical processes and solutions.
  • Conduct regular code reviews and provide constructive feedback to team members.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Stay updated with the latest industry trends and best practices to drive innovation.
  • Facilitate knowledge sharing and training sessions for team members and stakeholders.
  • Work closely with program management to ensure project timelines and deliverables are met.
  • Support organizational change management initiatives to drive adoption of new technologies.

    • Qualifications

  • Possess strong expertise in AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP.
  • Demonstrate experience in program management and organizational change management.
  • Exhibit excellent problem-solving and analytical skills.
  • Show proficiency in collaborating with cross-functional teams.
  • Display strong communication and interpersonal skills.
  • Have a proven track record of leading technical projects to successful completion.
  • Be adept at staying current with industry trends and emerging technologies.
  • Demonstrate the ability to work effectively in a hybrid work model.
  • Exhibit a proactive approach to identifying and addressing technical challenges.
  • Possess strong documentation and technical writing skills.
  • Show commitment to continuous learning and professional development.
  • Have experience in conducting code reviews and providing feedback.
  • Be capable of managing multiple projects and priorities simultaneously.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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