Job Summary
We are seeking a highly skilled Technical Lead with 5 to 8 years of experience in Incident Management Service Desk Service Now and Windows. The ideal candidate will have a strong background in Engineering & Design and Industrial Manufacturing. This hybrid role requires a proactive individual who can effectively manage technical issues and lead a team to ensure seamless operations. The role is based on a day shift with no travel requirements.
Responsibilities
Lead the technical team in managing and resolving incidents efficiently.Oversee the Service Desk operations to ensure timely support and resolution of issues.Provide expertise in Service Now to streamline and automate workflows.Manage Windows environments to ensure optimal performance and security.Collaborate with engineering and design teams to integrate technical solutions.Implement best practices in incident management to minimize downtime.Monitor system performance and proactively address potential issues.Develop and maintain documentation for technical processes and procedures.Train and mentor team members to enhance their technical skills.Coordinate with industrial manufacturing teams to support production systems.Ensure compliance with industry standards and regulations.Conduct regular reviews and audits of technical systems and processes.Drive continuous improvement initiatives to enhance service delivery.
Qualifications
Possess strong experience in Incident Management Service Desk Service Now and Windows.Demonstrate expertise in Engineering & Design and Industrial Manufacturing domains.Exhibit excellent problem-solving and analytical skills.Show proficiency in managing hybrid work models and day shift operations.Have a proactive approach to identifying and resolving technical issues.Display strong leadership and team management capabilities.Maintain up-to-date knowledge of industry trends and best practices.
Certifications Required
ITIL Certification Service Now Certified System Administrator Microsoft Certified: Windows Server