Job Description

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.  
 

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Do

• Candidates with IDZ and GitHub experience, and specifically CIS, DDA, TDA, PAS, ODS, memo posts, mobile banking, API, and streaming Hogan experience.” Primary duties will focus on hands on development, testing , application design. • Candidates should possess substantial knowledge of the Hogan application, i.e.; Hogan Deposits (DDA & TDA), Hogan RPM, Hogan CIS, Hogan Umbrella, Hogan PAS, Hogan ODS, Hogan CAMS. • Experience should also include extensive knowledge of Hogan's process dictionary components, and PCD's and reflect heavy involvement in conversions, development, or implementation of new releases of the Hogan systems. • Superior problem solving capabilities and communication skills (verbal and written) are required. • Coding experience in CICS/VSAM and/or IMS/DB2, COBOL II, Easytrieve, JCL, MVS operating system, Expeditor, Endeavor and/or Changeman source managers. • Responsible for JCL, programming, testing, conversion monitoring and verification. • Developed and enhanced Front End support methodology for Business Analysts • Designs develop, installs, tests, and documents complex applications software at client product installations. Contributes to the design and delivery of technical architecture solution components. • Experience working with software design, software development life cycle, and development methodologies and implementation • Experience in Hogan Core Banking Applications • Good knowledge on below Hogan concepts: Hogan Umbrella, PEM, CDMF, Librarian, Logical Environments, Hogan Abend Identification and fixing both online & batch. • Mainframe Skills- COBOL, VSAM & JCL • Mainframe Tools- Easytrieve, SORT Utilities, ICTOOL

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Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2	Team Management	Productivity, efficiency, absenteeism
3	Capability development	Triages completed, Technical Test performance