Technical Implementation - Team Leader

Are you ready to make a significant impact in the Client Onboarding and Services (COS) group? As a Technical Implementation Analyst, you'll collaborate closely with business partners and clients, ensuring seamless product implementation. Your expertise will drive success in a dynamic environment.

Job Summary

As a Technical Implementation Analyst within the COS group, you will coordinate all aspects of product implementation setups. You will work closely with onshore tech teams and client technology teams to perform product setup, testing, and production migration. Your role involves facilitating discussions with clients to understand their requirements.

Job Responsibilities:

• Exhibit ownership and client satisfaction
• Manage clear expectations and timelines
• Own internal communication and status updates
• Demonstrate creative problem-solving
• Adhere to policy and procedures
• Escalate and resolve issues timely
• Record observations and escalate as needed
• Identify gaps and recommend solutions
• Handle multiple requests simultaneously
• Manage conflict and mobilize resources
• Assist in product setup per requirements

Required qualifications, capabilities, and skills

• Communicate effectively verbally and in writing
• Analyze logically with attention to detail
• Manage multiple work requests efficiently
• Test mainframe or file systems proficiently
• Understand system, regression, or UAT testing
• Utilize UI Path or RPA tools for automation
• Hold an engineering degree with minimum 3 years in finance

Preferred qualifications, capabilities, and skills

• Demonstrate adaptability in dynamic environments
• Collaborate effectively with diverse teams
• Innovate solutions for complex challenges
• Lead projects with strategic vision
• Mentor peers and junior team members
• Optimize processes for efficiency
• Engage proactively in continuous learning