Technical Implementation Services (TIS) - Vice President

What we are looking for 

As a Director you will be overseeing the technical implementation and services teams that delivery CRPM current design.  Act as a leader in managing the different functional roles, recruiting and training, and ownership of client success.  

Why this job is important to us: 

You will be joining the Data Strategy Group within CRD Professional Services, which is the team responsible for the data and supporting architecture that are the structural pillars for all CRD and CRPM implementations.  The Data Strategy team defines best practices for data management and oversees the data workstream on implementation projects to ensure that the client’s data meets their requirements to support business workflows.  Achieving success for our clients involves a consultative approach to analyze their data requirements and processes, providing guidance, solution design, data mapping and configuration, all the way through to the support of testing efforts. 

Join us if you have a keen interest in helping clients transform data into actionable insights, driving innovative solutions, and making a meaningful impact. 

What you will be responsible for 

 Oversee the functional teams within Technical Implementation Services, including Implementation Managers, Integration leads, Support Specialists, and Data Management Services.  

  Ensure appropriate organizational structure of individual teams with thorough and successful training / onboarding process for successful client metrics 

 Recruit and hire new team members based on business growth and / or re-organization as required 

 Exhibit strong technical solution design skills from pre-sales to implementation of client solutions by influencing design with concrete facts and proven results in order to maintain system integrity for both client and CRD.  

 Ensure engagement team identifies, documents and drives project resolutions for project issues.  

 Ownership of client adoption metrics and team tracking of this to share with Account Management  

 Trusted advisor to clients within Sales process and post-sales process as required  

 Build effective working relationships within CRD and with clients, manage difficult situations and influence key decision makers.  

 Strategically solve problems by recognizing long term solutions across multiple projects.  

What we value 

 Direct management experience of multi-tiered and cross-functional team, ideally of > 50 people 

 Design and execute technical training for clients and for new hires 

 Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.  

 Lead by example in attitude, work ethic, networking, and development  

 Strong analytical and problem-solving skills  

 Flexibility with schedule and ability to work beyond regular business hours  

 Demonstrated ability to client face with hands-on approach at highest level of an organization both internally and externally.  

 Strong written and verbal communication skills  

 Ability to manage multiple, simultaneous priorities  

 Proven organizational skills with attention to detail  

 Ability to achieve results without close supervision  

 Strong analytical and problem-solving skills  

Education & Preferred Qualifications: 

A BA/BS degree in a business or technical field including Finance, Economics, Engineering or Computer Science.  

 A minimum of 15 years of progressively responsible experience in the Financial / Software Services industry (Financial market information systems background preferred)  

 The ability to travel to client sites throughout the United States, London, Singapore, Melbourne as well as the ability to work effectively when remote from clients. Travel is required – may be >25% per calendar year 

About State Street 

What we do: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.  From technology to product innovation we're making our mark on the financial services industry.  For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.  We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients. 

Work, Live and Grow: We make all efforts to create a great work environment.  Our benefits packages are competitive and comprehensive.  Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks.  You'll have access to flexible Work Program to help match your needs.  And our wealth of development programs and educational support will help you reach your full potential. 

Inclusion, Diversity, and Social Responsibility: We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.  We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.  Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.  You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. 

State Street is an equal opportunity and affirmative action employer. 

Discover more at www.StateStreet.com/careers