Technical Implementation - Operations Analyst

Are you ready to make a significant impact in the world of client onboarding and services? As a Technical Implementation Specialist, you'll work closely with business partners and clients, ensuring seamless product implementation. Join us to be part of a dynamic team that values innovation and client satisfaction.

Job Summary

As a Technical Implementation Specialist within the Client Onboarding and Services (COS) group, you will coordinate all aspects of product implementation setups. You will handle a high volume of simultaneous requests, ensuring timely and efficient execution. Your role involves collaborating with tech teams and facilitating client discussions to understand requirements.

Job Responsibilities

• Exhibit ownership and client satisfaction
• Manage clear expectations and timelines
• Communicate status updates to partners/clients
• Demonstrate creative problem-solving
• Adhere to policy and procedures
• Escalate and resolve issues promptly
• Record observations and escalate as needed
• Identify gaps and recommend solutions
• Handle multiple requests simultaneously
• Manage conflict and mobilize resources
• Assist in product setup per requirements

Required qualifications, capabilities, and skills

• Communicate effectively verbally and in writing
• Analyze logically with attention to detail
• Manage multiple work requests efficiently
• Test mainframe or file systems
• Understand system, regression, or UAT testing
• Hold an engineering degree with relevant experience
• Work evening/night shifts willingly

Preferred qualifications, capabilities, and skills

• Collaborate effectively with diverse teams
• Adapt quickly to changing environments
• Innovate solutions for complex challenges
• Lead projects with minimal supervision
• Utilize advanced technical skills
• Engage proactively with clients
• Enhance processes for efficiency