Technical I, IT Operations

Job Title:

Job Description

• Essential Functions/Core Responsibilities
• Coordinates as smart hands with different portfolio and engineering workgroups
• Attend to break/fix engagement as required by Incident Management for technology related problems and issues received from both internal and external clients.
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned Client servers.
• Perform checks and ensure that antivirus definition, Microsoft patches, Cortex, Crowdstrike and other agents are updated as outlined by Corporate Security.
• Spend between 60% - 70 % of time on client maintenance and deployment windows.  
• Clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
• Performs backup and work on Jira Cloud / Jira Service management.
• Work on Cloud infrastructure and application Support

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred
• Strong communication skills, both written and verbal
• Demonstrated ability to multi-task and meet timelines on deliverables
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Proficient in Microsoft Office and scripting 

Career Framework Role
Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions. Follow the Standard operations procedure and escalation matrix.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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