Technical Customer Support Engineer – Embedded & Networked Systems

Location: Pune (Office + Pan-India Travel)

Department: Technical Support

Experience: 4-6 Years

Qualification: B.E./B.Tech/Diploma in Electronics / E&TC / Electrical / Instrumentation

Role Overview

We are seeking a technically strong and customer-focused engineer to support embedded, network-connected industrial systems deployed across nationwide sites.

Key Responsibilities

Provide remote and on-site technical support

Diagnose hardware, firmware, communication & network issues

Perform structured root cause analysis (RCA)

Validate RS485 / TCP-IP / RF communication

Analyse logs and diagnostic parameters

Support remote firmware upgrades & configuration

Support installation & system configuration at site

Ensure environmental compliance (IP rating, temperature, grounding)

Log and manage support cases through JIRA

Track, update and close tickets as per SLA

Coordinate internally for escalations

Support preventive maintenance planning

Prepare service reports & MIS documentation

Required Technical Skills

Embedded systems & microcontrollers

Industrial power supplies & LED systems

RS232 / RS485 / Modbus / TCP-IP networking

Basic Linux command-line knowledge

Web-server configuration & IP addressing

Reading schematics & using diagnostic tools

Familiarity with JIRA ticketing tools