Technical Customer Success Manager || B2B Logistics/ SupplyChain SaaS || CTC upto 25 LPA || BGL

We are looking to hire Technical Customer Success Manager for our client - Leading AI-driven logistics technology company enabling enterprises (B2B) to plan, execute, and optimize transportation operations at scale across global markets (350+ deployments across 30+ countries)

About the Role

We are looking for a Technical Customer Success Manager to work closely with enterprise customers and help them derive maximum operational value from technology solutions. This role will be responsible for postgo-live customer enablement, ongoing technical support, solution adoption, and driving long-term customer success.

You will partner with cross-functional teams to deliver solution-oriented outcomes for large, global clients

Key Responsibilities

• Act as the primary technical advisor for assigned customers, providing best practices and proactive support.
• Understand customer business and technical requirements and align solutions accordingly.
• Manage and troubleshoot complex technical issues and drive permanent resolutions.
• Lead product onboarding, configuration, integrations, and adoption initiatives.
• Conduct customer workshops, training sessions, and enablement programs.
• Drive measurable business outcomes by aligning product usage with customer goals.
• Partner with Product and Engineering teams to represent customer feedback and improvement areas.
• Conduct regular status meetings, MBRs, and QBRs with actionable insights.
• Create and maintain documentation, FAQs, and knowledge resources.
• Identify account expansion opportunities including upsell, cross-sell, and multi-region rollouts.

Required Experience & Skills

• 47 years of experience in Customer Success, Consulting, Account Management, or SaaS implementations .
• Strong exposure to Supply Chain, Logistics, or Transportation Management systems .
• Hands-on experience in solution configuration, testing, and implementation .
• Ability to translate technical concepts into clear business value for customers.
• Excellent client-facing, communication, and stakeholder management skills.
• Experience delivering product demos and solution walkthroughs.
• Strong analytical and problem-solving mindset.

What Were Looking For

• Customer-first mindset with strong ownership.
• Ability to work in fast-paced, high-growth environments.
• Comfort working with global customers and cross-functional teams.
• Strong attention to detail with execution excellence.