Technical Consultant

Technical Consultant, Delivery

Idox Software

Pune, Maharashtra (Office based)

About the role

With the success of our specialist Development and Testing activities based in our Pune office and ambitious growth plans to triple our number of employees in India in the next 18 to 24 months, we are recruiting for Technical Consultants for our Public Sector delivery team.

This role will initially be entirely focused on the technical delivery of Idox solutions to UK and international customers. It involves software installation and configuration, consultancy, and customisation of systems to meet specific customer needs.

This role would particularly suit someone with a natural aptitude for IT and applications, with the confidence to communicate clearly with customers, directly or in written form via emails and presentations in business English. Experience in software implementations and customer service is essential.

Youll be part of a Professional Services team which is mission-critical, and work with colleagues in Pune and in the UK, contributing ideas for improvement and sharing your knowledge.

Idox will provide resources, mentoring and a competitive package (including flexible working), designed to reward success as you achieve your own professional development goals as well as successfully supporting our clients.

Key responsibilities

• Assess, plan and organise the delivery of allocated work packages to meet agreedscope, budget, time and quality standards
• Install, configure and customise Idox software including ancillary products onto customer environments
• Take ownership of assigned tasks as agreed with the project managerand your line manager, and see them through to successful completion
• Liaise with customers to ensure the companys software is implemented and used as effectively as possible
• Familiarise customers with the software to demonstrate successful delivery and aid testing and acceptance
• Develop and maintain up-to-date detailed knowledge of the companys products in accordance with a
• personal development plan
• Provide support and maintenance services to customers in collaboration with other groups within the company
• Compile and maintain required technical and project documentation
• Proactive assessment of areas for business process improvement within domain knowledge.
• i.e. suggesting areas for increasing efficiency and quality of services
• Achievement of 80% minimum utilisation target.

To be successful, youll need to bring:

• Excellent communication skills, written and verbal
• High level of organisation, with good personal planning
• Previous experience of working technical delivery, ideally with UK based corporate customers.
• Good trouble shooting skills and able to independently and as part of a team.
• An understanding of the principles for Web development and deployment
• Enthusiasm for technology and learning new skills
• A basic understanding of relational databases such as SQL Server or Oracle
• Experience of server based operating systems such as Windows Server
• Willingness to work flexibly and travel, if required to do so.

Additional desirable qualities:

• A true interest in technology, enjoying the deployment of software into client systems
• Ability to solve problems
• Inquisitive nature, striving to learn from customers and colleagues alike.