Technical Business Analyst

• Bachelors Degree preferred (preferably in MIS, IT, or Business)
• 8-10 years experience preferred
• Exp In P&C Domain

This role works closely with vendor partners, team members, business and IT leaders to elicit and document business needs and requirements.

A candidate for this position must be a self-starter and able to work in a varied, fast-paced environment as part of a service delivery function for client

Essential Job Functions:

1. Responsible to lead business requirements gathering for projects and enhancements.

2. Responsible for managing and facilitating communications between IT teams, business, and vendors.

3. Assists in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes.

4. Identifies, evaluates, and recommends potential solution options, supports the resolution via projects and enhancements through to production deployment.

5. Performs operational support activities to triage and research production support issues, advocates for business users, and manage resolution of production defects through to production deployment.

6. Provides subject matter expertise and guidance to project team members concerning P&C insurance and system implementations.

7. Relies on experience and judgment to plan and accomplish goals.

Participates in the full software development life cycle (SDLC).

a. Collects and defines requirements

b. Translates into functional design documents

c. Participates in technical design

d. Participates in test planning and may coordinate User Acceptance Testing (UAT)

e. Supports execution of both QA and UAT phases

f. Participates in user documentation processes

g. Assists with training users on new or enhanced applications

h. Supports Go Live activities including production smoke testing and post Go Live activities

9. Participates in operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, and other job aids as applicable.