Technical Associate - Service Desk L1
Genpact
5 - 10 years
Hyderabad
Posted: 4/15/2025
Job Description
Responsibilities
Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
Understanding of IT processes and procedures and willingness to follow them.
Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains
Provisioning and maintaining Active directory security Groups
Provisioning, De-provisioning & maintaining service accounts
Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design
Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
Run reports via Active Directory
Ability to speak to a non-technical audience about technical problems
Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow
Knowledge and experience of customer service practices
Willing to work in rotational shifts as per customer requirement
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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