Technical Associate - NOC & IM Engineer(L2)

Ready to build the future with AI?

At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of NOC & IM Engineer(L2) Technical Associate
In this role, Individual will be responsible to monitor and manage the detection, correction, and prevention of incidents, maintain SLAs, and ensure that critical issues are resolved promptly in order to reduce production downtime.

Responsibilities
Responsible for Monitoring of Production site and services across the Enterprise. Detect issues and execute Runbooks or Escalate to the appropriate Service Owners for Investigation.
Responsible for managing Service now tickets.
Facilitate in the resolution of Major incidents across the Enterprise to bring services back to normal state and mitigate impact.
Ensure incident communication to stakeholders is consistent, clear, concise, and made in a timely manner.
Perform Postmortem for all Major Incidents to find the root cause once incidents are resolved to permanently fix the problem and support continuous improvement.
Ensure standardized methods, processes and procedures are used for all changes.
Facilitate efficient and prompt handling of all changes.
Perform Change Governance and run CAB Meetings.
Oversee processes & tools for Incident, Problem and Change Management.
Define, generate and publish KPI/metrics for transparency into incidents and teams affected, problems and root causes, change requests to production environment.
Hands on experience on Incident, Problem and Change Management.

Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.
Excellent Communication skills

Preferred Tool Skills
BigPanda
SLAM / Neustar Vercara
Tardis
SNOW (INCIDENT/INCIDENTTASK/REQ/SCTASK/PROBLEM/PTASK/CHANGE)
PagerDuty
Splunk
Zabbix
JIRA
Teams
Reporting

Why join Genpact?

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.