Technical Associate - Cloud Infra Monitoring
Genpact
0 - 3 years
Hyderabad
Posted: 21/05/2025
Job Description
Responsibilities
Azure Cloud Monitoring:
o Monitor Azure infrastructure, including virtual machines, networks, storage, and services using Azure Monitor, Log Analytics, and other monitoring tools.
o Set up alerts, thresholds, and dashboards to ensure the health and performance of all Azure resources.
o Proactively monitor and manage Azure services such as Azure App Services, Azure Functions, Virtual Networks, Azure Storage, and Azure SQL Database.
Incident Detection and Response:
o Respond to and resolve real-time incidents, alerts, and performance issues across the Azure environment.
o Troubleshoot connectivity, latency, and availability issues across Azure resources.
o Escalate issues as needed and collaborate with other technical teams to resolve complex problems.
Performance Optimization:
o Identify and resolve performance bottlenecks and resource inefficiencies in Azure environments.
o Perform capacity planning and optimization of cloud resources to reduce costs and improve overall system performance.
o Regularly review performance metrics and recommend changes to enhance the efficiency of Azure resources.
Automation and Scripting:
o Write and maintain scripts (e.g., PowerShell, Azure CLI) to automate monitoring tasks, incident resolution, and resource management.
o Develop and implement automation for Azure resource provisioning and scaling using Azure Automation, Azure Functions, and ARM templates.
Documentation and Reporting:
o Maintain detailed documentation related to monitoring configurations, best practices, troubleshooting steps, and incident reports.
o Provide regular reports on system health, incident response, and Azure resource utilization to stakeholders.
Collaboration and Escalation:
o Work closely with other NOC team members, system administrators, and Azure engineers to resolve complex issues and optimize cloud services.
o Participate in cross-team meetings to review incidents and improve response times and procedures.
DataDog Monitoring tool
o Responsible for Network Monitoring, Infrastructure/Server Monitoring (Linux, Windows, AIX) using Data Dog, Application, SNMP and Log Monitoring. Configuration experience in Infrastructure Monitoring, Network Monitoring and Centralized Loggin or similar Administration experience with ELK Stack - Elasticsearch (search and analytics engine), Logstash (ingest pipeline) and Kibana (visualization and creating dashboards).
o Creates required dashboards with data visualization in Data Dog.
o Manages, configures and maintains the DataDog APM tool on Linux platform.
o Provides support to all significant production issues.
NewRelic
Roles and Responsibilities:
o Configuration and Integration
o Monitoring and Alerting
o Performance Analysis
o Optimization and Troubleshooting
AppDynamics
o Configure AppDynamics to monitor Applications
o Setup and Analyze AppDynamics analytical data to predict future performance based on historical trends
o Perform analysis on logs and use problem solving techniques
o Build/maintain AppDynamics dashboards
o Integrate AppDynamics with third party products
o Configure auto mail rules
o Generate Monthly Operational Reports
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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