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Technical Associate – Azure Virtual Desktop (AVD) Administrator

Genpact

0 - 3 years

Hyderabad

Posted: 19/07/2025

Job Description

Responsibilities

:

  • Monitor AVD performance, capacity, and usage to ensure high availability and scalability.

  • Apply patches, updates, and security configurations to AVD components and related infrastructure.

  • Conduct regular audits and vulnerability assessments of the AVD environment.

  • Diagnose and resolve complex technical issues escalated from L1/L2 support teams.

  • Document troubleshooting processes and maintain knowledge base articles for L1/L2 teams.

  • Coordinate with Infrastructure, Network, and CloudOps teams to ensure seamless integration and operation of AVD environments.

  • Work with external vendors to configure systems, resolve technical issues, and procure necessary services or tools.

  • Facilitate cross-team communication to align AVD configurations with organizational IT strategies.

Qualifications we seek in you!

Minimum qualifications / Skills

  • Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field

Preferred qualifications / Skills

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.

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