Technical Associate - Service Desk L1
Genpact
5 - 10 years
Hyderabad
Posted: 11/20/2024
Job Description
Responsibilities
Handle the issues/request reported through various ticketing tool within agreed SLAs
Should handle Voice and Non-Voice tickets simultaneously.
Responsible for executive leadership and Board members IT support.
Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
Set up and configure computer systems.
Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
Trouble shooting issues related to business specific applications.
User provisioning of various business applications(ERP)
Support New Transitions, Ramp Ups/Downs, Business migrations/Site Consolidations Projects.
Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
Knowledge Management Ensure the Knowledge Articles are used on all issues.
Provide Hands and Feet support to other IT Teams for any scheduled activities.
Install and configure computer hardware, operating systems, and applications.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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