Technical Associate - Service Desk L1

Ensure the 24/7/365 availability of all systems, applications, and infrastructure.

Understanding of IT processes and procedures and willingness to follow them.

Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains

Provisioning and maintaining Active directory security Groups

Provisioning, De-provisioning & maintaining service accounts

Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync

Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design

Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.

Run reports via Active Directory

Ability to speak to a non-technical audience about technical problems

Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.