Technical Associate – Service Desk

Responsibilities

Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
Understanding of IT processes and procedures and willingness to follow them.
Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains
Provisioning and maintaining Active directory security Groups
Provisioning, De-provisioning & maintaining service accounts
Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design
Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
Run reports via Active Directory
Ability to speak to a non-technical audience about technical problems
Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow
Knowledge and experience of customer service practices
Willing to work in rotational shifts as per customer requirement