Technical Associate– Laptop Refresh
Genpact
0 - 3 years
Hyderabad
Posted: 11/20/2024
Job Description
Responsibilities
Conduct the deployment and refresh of laptop computers throughout the organization, adhering to the established refresh schedule.
Image, install, configure, and troubleshoot software applications, operating systems, and peripheral devices.
Collaborate with internal teams to ensure consistent adherence to company standards and policies during PC refresh cycles.
Diagnose and resolve hardware and software issues, including networking problems, to minimize end-user downtime.
Provide hardware and software support during the PC refresh process, ensuring that all systems are fully functional and meet company requirements.
Stay updated with the latest technology trends and advancements, recommending improvements to enhance the PC refresh process.
Key skills required
Good communication particularly on negotiations, escalation management, and communication gaps minimization.
Team player - maintaining the required professional and interpersonal relations to balance the different expectations, few times contradicting expectations.
Technical skills - able to get the gist of the technical aspects of SOW, amendments, and technical specifications of the quote/proposal/requirement to liaison relevantly.
Basic SLA and OLA management - On committed targets and timelines.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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