Technical Architect - AI

Summary: We are seeking a Staff Engineer/Architect to drive the design and scalability of AI-powered automation systems (agentic AI) that will transform billing and revenue operations for our global SaaS customers. This role is critical in shaping Chargebees next generation of intelligent, multi-tenant automation products.

You will report to the Senior Director of Engineering and partner closely with product, engineering managers, and cross-functional stakeholders. As a technical leader, youll bring architectural clarity, scale-conscious design, and thought leadership to ensure we build a robust, secure, and extensible AI automation platform that serves thousands of customers reliably.

Key Responsibilities

• Architect scalable agent platforms : Define the endtoend architecture for our AI automation stack with multi-tenancy, resilience, and extensibility.
• Build AI agent capabilities : Lead architecture for MCP integration, tool orchestration, memory management, evaluation frameworks, RAG setup, async workflows, and streaming pipelines.
• Prototype & guide AI-first engineering : Deliver proofofconcepts, mentor developers, and promote best practices in agent orchestration and GenAI frameworks.
• System governance & frameworks : Build reusable APIs, modular components, and guardrails to standardize and accelerate agent deployment.
• AI lifecycle & governance : Own deployment pipelines, observability, model retraining schedules, drift detection, and production resilience.
• Ethical & secure AI design : Partner with security and risk teams to ensure safe, explainable, and bias-aware agent behavior.
• Cross-functional leadership : Collaborate with Product, Engineering, and Security to balance customer needs, compliance, and technical trade-offs.

Qualifications

• Experience : 10+ years in software engineering with at least 5 years in technical leadership or architect roles within SaaS / enterprise platforms.
• Domain Knowledge : Strong understanding of distributed systems, multi-tenant SaaS architecture, and cloud-native platforms (AWS).
• AI & Technical Depth : Strong expertise in Python and JavaScript for GenAI frameworks, specifically LLM orchestration, RAG workflows, agent frameworks, evaluation pipelines, async processing, and streaming. Solid foundation in object-oriented design, relational databases, and vector store technologies. Java knowledge is a helpful bonus.
• Scalability Mindset : Proven track record of architecting and scaling enterprise SaaS systems.
• Leadership Skills : Demonstrated success in influencing architectural direction, mentoring engineers, and fostering innovation.

What Makes You a Great Fit

• Youre passionate about AI-powered automation and curious about how agentic approaches can transform enterprise workflows.
• You can balance pragmatism with vision delivering incremental value today while laying the foundation for future scale.
• You thrive in fast-paced, collaborative environments and can rally teams around complex technical missions.
• Youre not just an architectyoure a builder, a mentor, and a thought leader.