Technical Account Manager (Network & Security)

Technical Account Manager Network & Security

Location: Mumbai (Kandivali East)

Experience: 8+ Years

Role Overview

Cloud4C is seeking an experienced Technical Account Manager (TAM) Network & Security to drive end-to-end technical ownership for enterprise customer.

This role is critical to ensuring service excellence, operational stability, and continuous optimization across Cloud4Cs managed network and security platforms. The TAM will serve as the primary technical authority and trusted advisor for assigned customer accounts.

Key Responsibilities

• Assume full technical ownership of assigned customer account.
• Act as the single technical point of contact, interfacing with customer stakeholders and teams.
• Lead and govern major incidents, escalations, RCA, and corrective/preventive actions
• Ensure architectural integrity and policy compliance across:
• Enterprise Routing & Switching
• Wireless Networks (Aruba / Cisco )
• Network Security Firewalls (Palo Alto, FortiGate, Check Point, Cisco)
• SD-WAN
• Zscaler (ZIA / ZPA)
• Drive proactive service reviews, performance optimization, and capacity planning
• Coordinate with OEMs and strategic partners to resolve issues and align on technology roadmaps
• Present service performance, SLA compliance, and improvement initiatives to customer leadership
• Support customer onboarding and ensure seamless transition into steady-state managed operations.

Required Technical Expertise

• Strong foundation in Enterprise Routing & Switching
• Proven experience operating Network Security Firewalls in large environments
• Hands-on exposure to SD-WAN solutions.
• Enterprise Wireless networking experience
• Working knowledge of Zscaler platform.
• Prior experience in Managed Services, MSP, or Cloud Operations environments.

Professional & Leadership Skills

• Strong executive-level communication and presentation capabilities
• Ability to translate business requirements into technical outcomes
• Demonstrated ownership of complex incidents and multi-team coordination
• High accountability, structured thinking, and customer-first mindset