Technical Account Manager (IT Infrastructure)

Technical Account Manager (TAM) Infrastructure

Years of Expereince - 8+ Years

Location:

Role Overview

The Technical Account Manager Infrastructure will serve as a trusted technical advisor for Cloud4C managed services customers. The role focuses on ensuring service stability, SLA adherence, proactive risk management, and continuous improvement across infrastructure services while acting as the customers primary technical interface.

Key Responsibilities

• Own end-to-end technical relationship for assigned managed services accounts
• Ensure SLA, SLO, and KPI compliance across compute, storage, virtualization, OS, backup, and DR services
• Lead Major Incident Management, RCA reviews, and service improvement plans
• Conduct periodic Service Reviews, Capacity Planning, and Health Checks
• Coordinate with L2/L3, NOC, and OEM teams for issue resolution
• Drive proactive risk identification and preventive actions
• Support customer onboarding, transition, and steady-state operations
• Provide technical inputs for renewals, scope expansions, and audits

Technical Skills

• Windows & Linux Administration (hands-on background)
• Virtualization: VMware / Nutanix / Hyper-V
• Storage & Backup: NetApp, Dell EMC, Veeam, Commvault (any)
• DR, High Availability, and Performance Monitoring
• ITIL-based service delivery knowledge

Experience & Qualification

• 8+ years in Infrastructure Operations / Managed Services
• 2+ years in customer-facing or lead role
• ITIL certification preferred.