Technical Account Manager

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

The primary role of a Technical Account Manager (TAM) is to deliver proactive services and provide technical advocacy to the TS Support Services customers, specifically leading all remote delivered services in their assigned accounts.

The Technical Account Manager will drive customer success and growth by leading the collaboration across CSC. The role will maintain and cultivate customer relationships to ensure that WE deliver the best customer experience. The TAM will be a Technology liaison and knowledgeable about the customer’s environment and will closely work with the Account team to provide specific technical advice to implement and/or recommend changes to their IT environment.

The Technical Account Manager is a valued technical resource to customers, peers, and the HPE Account team. He/she is an expert in one or more of the defined HPE Technical Services (TS) Support Services Portfolio. The TAMs act as a partner with their Proactive Service customers and possess an in-depth understanding of the customer environments at both the technical and operational level. TAMs may be un-assigned to support Proactive Care and Lifecycle Event Services (LES). In an event of customer satisfaction issue, TAMs will partner with appropriate GSD resources to ensure resolution as needed. TAMs will work closely with customers to create long lasting relationships and create Customers for Life.

What you need to bring:

Business and Personal Skills

Cross functional awareness

Ability to analyse trends and make customer

solution oriented recommendations

Ability to take decisions to enhance customer

support experience

E2E understanding of HP portfolio and customer

environment

Ability to look at business opportunities

Technical Skills § Proficiency in at least one technical domain (Servers, Storage, Networking etc.) Foundational (basic) level knowledge across all key technologies. § Intermediate level knowledge in Converged Infrastructure and Management Tools § TAMs are required to keep their knowledge on track with the emerging technologies.

Professional Skills

Excellent planning and organization skills

Strong time management and prioritization skills

Good Presentation skills and ability to speak to

groups (virtually / onsite)

Customer Service Skills

 Superior verbal & written communication, and listening skills

 Proficient Language Skills

 Experienced proven problem solver

 Builds effective relationships

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.