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Tech Support-Edtech

R K SWAMY Limited

1 - 2 years

Mumbai

Posted: 31/01/2026

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Job Description

Company Description

R K SWAMY Hansa Group is Indias largest fully integrated, majority-owned marketing services provider, offering creative, media, data analytics, and market research services. With over five decades of experience, the Group has served more than 4,000 organizations across industries like Banking, Financial Services, Automotive, FMCG, Retail, and E-Commerce. Operating from 12 offices across major cities in India, the company combines expertise in market research and data-driven solutions with a strong network of field locations. R K SWAMY Hansa Group is a leader in marketing technology and has a proven track record in data analytics and large-scale digital content creation.

This role is at the Hansa Medcell Division of R K Swamy Ltd.


Role Description


We are looking for a dynamic and tech-savvy AI-Powered Learning & Content Support Executive to manage and support our e-learning ecosystem. The role focuses on leveraging AI tools for content creation, learning delivery, automation, and platform management, ensuring a seamless digital learning experience across LMS, website, and social media platforms.



Key Responsibilities


E-Learning Platform Management


Course uploads and updates

User access and troubleshooting


Tracking learner progress and engagement and use of AI in:

Personalized learning paths

Automated assessments

Smart recommendations


Website & Digital Content Management

Update website content using CMS (WordPress or similar)

Optimize content using AI-based SEO and formatting tools

Coordinate with developers for technical updates and fixes


Social Media & Digital Outreach

Support AI-assisted creation of posts, captions, and creatives

Schedule and manage content across social media platforms

Track performance metrics and prepare engagement reports


AI & Automation Support in:

Content workflows

Reporting and documentation

Learner communication

Identify opportunities to improve efficiency using AI-based solutions


Technical & Operational Support

Troubleshoot platform-related issues

Maintain digital asset libraries

Coordinate with internal teams and external vendors

Maintain SOPs and documentation



QualificationsRequired Skills & Qualifications:

Bachelors degree in IT, Computer Science, Digital Media, or related field

Experience or strong exposure to:

AI tools (ChatGPT, content AI, analytics tools)

LMS platforms (Moodle, TalentLMS, etc.)

CMS (WordPress preferred)


Basic understanding of:

AI-driven content workflows

Learning analytics

HTML/CSS


Familiarity with Canva, video tools, and social media platforms.

Strong communication and coordination skills



Preferred Skills

Experience in EdTech, healthcare education, or digital learning

Knowledge of AI-based personalization and analytics

SEO and performance tracking experience

Ability to multitask in a fast-paced environment


Overall relevant experience of 1-2 years.

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