Tech Support Analyst

Your role

Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked?
We are looking for an Tech Support Analyst to:

• Be responsible for providing hands-on Level 2 production support of Wealth Management Americas Advisory suite of applications.
• Govern production support execution aligned to existing ITIL framework.
• Follow effective and efficient operational policies, processes and procedures
• Effective communication with stake holders.
• Involve in automations, code debugging, Incident resolution, service request resolution.
• Involve in SRE and Automation initiatives and be part of organization and project’s strategic initiatives.
• Define workarounds for known errors and initiate process improvements

Your team

• We are looking for an analyst who will be working with the WMA Advisory development and support teams based out of USA and India.
• The Hosting Services team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs.
• Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Your expertise

• Ideally 6 to 9 years of hands-on experience with Unix, Oracle, Sybase, Autosys, Java, Informatica and cloud/azure related technologies.
• Monitoring tools such as Azure, AppInsight and AppDynamics - all are very valuable skills
• This role requires code debugging, quick responses to Incidents with expertise in Java, Unix and Oracle. This role is critical to support multiple Tier 1 applications within WMA.
• Should be flexible to work in rotation and for weekend support.
• The Business requests needs detailed code analysis interacting with multiple teams upstream and downstream.
• Need to be a good team player and drive the team to help resolve technical issues.
• Knowledge of trading related applications and architecture.
• Ability to solve complex issues, good at problem statement analysis and solution design thinking
• Track record of influencing senior IT stakeholders and business partners
• Confident communicator that can explain technology to non-technical audiences
• Capable of understanding client needs and translating this into products and services