Role: Azure Infrastructure L2 Engineer

Years of experience: 6-7 years

Location: Bangalore

Roles and responsibilities:

Advanced Infrastructure Monitoring: Proactively monitor Azure infrastructure to ensure optimal performance, availability, and security.
Incident and Problem Management: Handle complex infrastructure-related incidents and problems, performing advanced troubleshooting and root cause analysis.
ServiceNow Ticket Handling: Manage and resolve high-priority tickets using the ServiceNow platform, ensuring adherence to SLAs.
Maintenance and Optimization: Perform advanced maintenance tasks, including system updates, patch management, performance tuning, and optimization.
Automation and Scripting: Develop, implement, and maintain automation scripts and processes using tools such as PowerShell, Azure CLI, and Terraform.
DevOps Practices: Collaborate with DevOps teams to integrate infrastructure management with CI/CD pipelines, promoting a seamless development and deployment process.
Infrastructure as Code (IaC): Utilize Terraform to manage infrastructure as code, ensuring consistency, scalability, and reliability.
Documentation and Knowledge Sharing: Maintain comprehensive documentation of configurations, processes, and procedures. Mentor and train junior engineers.

Required Mandatory experience

Azure Administration: Minimum of 5 years of hands-on experience managing and supporting Azure environments.
Terraform Expertise: Extensive experience with Terraform for managing infrastructure as code, including creating, modifying, and managing infrastructure resources.
ServiceNow Proficiency: Proficiency in using ServiceNow for advanced ticket handling, including creating, updating, resolving high-priority tickets, and managing workflows.
DevOps Practices: Proven experience in integrating infrastructure management with CI/CD pipelines and collaborating with DevOps teams.

Required industry experience

IT Infrastructure: Experience working within IT infrastructure environments, preferably within mid to large-sized organizations.
Cloud Services: Extensive experience with cloud service management, particularly within Azure.
Managed Services: Experience in managed services or IT service provider environments is a plus.

Required Technical experience

Azure Services: Proficiency in advanced Azure services, including virtual machines, storage, networking, and monitoring tools.
Azure AD: In-depth knowledge of Azure Active Directory and identity management.
Networking: Advanced understanding of networking concepts, including VPN, VNet, and firewall configurations.
Scripting: Advanced scripting skills in PowerShell, Azure CLI, or similar tools.
Monitoring Tools: Familiarity with advanced monitoring tools like Azure Monitor, Log Analytics, and other diagnostic tools.
Automation: Expertise in automation concepts and tools, such as Azure Automation and ARM templates.
Terraform: Proficiency in Terraform for managing infrastructure as code in Azure environments.
Backup and Recovery: Advanced knowledge of Azure backup and disaster recovery solutions.
Security: Strong awareness of security best practices and tools within Azure, including role-based access control (RBAC) and security center.
OS Management: Advanced knowledge of Windows and Linux operating systems in an Azure environment.
ServiceNow Ticket Handling: Proficiency in using ServiceNow for managing and resolving high-priority tickets, including understanding ticket priority, SLAs, and workflow processes.
DevOps Integration: Experience in integrating infrastructure management with CI/CD pipelines using tools like Jenkins, GitHub Actions, or Azure DevOps.

Preferred Qualifications

Certifications: Advanced Azure certifications such as Azure Solutions Architect Expert or Azure DevOps Engineer
Problem-Solving: Excellent analytical and problem-solving abilities.

Tech Specialist