Tech Lead, Application Support

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Lead, Payment Exchange do at Fiserv?

We are currently recruiting a Tech Support Engineer. This Application Operations role involves ensuring the smooth functioning of software applications within the organization. The role requires an understanding of wires and real-time payment processing through the US banking system. The ideal candidate should have expertise in MS SQL Management Server, Windows Server Administration, and Certificate Deployments. Key responsibilities include executing SQL queries and handling databases and Windows servers.

What you will do:

• Management activities like Incident, change and release activities.
• Application Deployment/Product Upgrade.
• Implement SSO with application.
• Follow up on defect and incident closure and meet incident.
• Monitoring alerts, have proactive approach and propose solutions.
• Execute SQL queries, handle database and windows servers.

What you will need to have:

• Expertise in: MS SQL Management Server, Windows Server Administration, Certificate Deployments, Splunk, Dynatrace, PCF Console, PowerShell, XML Scripting.
• SQL Proficiency: Skilled in identifying errors, running, and updating SQL scripts.
• Networking Knowledge: Understanding of networking, server connections, and middleware.
• Data Warehouse: Familiar with data warehouse systems, file extensions, and client-server relationships.
• Monitoring Tools: Experience with Splunk, Dynatrace, Moogsoft, and MS Excel.
• US Banking System: Knowledgeable about the US banking system.

What would be great to have:

• Excellent communication and collaboration abilities.
• Knowledge of application monitoring tools and techniques.
• Familiarity with automation tools and scripting languages.
• Understanding of ITIL processes and best practices.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.