Tech Integration Manager

Job Title: Tech Support & Integration Manager

Location: Pune

Department: Supply Chain & Technology

Reports To: Head Operations / Supply Chain

About Frido Mobility :

Frido Mobility is a fast-growing D2C and marketplace-driven brand focused on innovative

mobility and ergonomic solutions. As we scale across marketplaces, quick commerce, and

omnichannel distribution, we are strengthening our technology backbone to enable

seamless order processing, fulfillment, and customer experience.

Role Overview

We are looking for a Tech Support & Integration Manager who will own and manage the

entire technology ecosystem of Frido across D2C, marketplaces, WMS, CRM, shipping, and

analytics platforms.

This role requires someone who understands large-scale e-commerce operations, system

integrations, automation, and product roadmap creation. The candidate will act as the

bridge between operations, CX, finance, and tech vendors to ensure seamless business

continuity and scalable infrastructure.

Key Responsibilities

1. Platform & System Integrations

Manage and optimize Shopify checkout & storefront integrations

Oversee OMS integrations (EasyEcom / Unicommerce)

Manage WMS integrations and order sync accuracy

Integrate and maintain CRM systems with order lifecycle

Ensure seamless marketplace integrations (Amazon, Flipkart, etc.)

Manage quick commerce integrations (Blinkit, Zepto, Instamart, etc.)

Maintain API health and resolve sync failures proactively

2. Carrier & Logistics Tech Management

Manage ClickPost integration & carrier performance monitoring

Create and optimize courier allocation logic

Build shipping rules based on:

o COD/Prepaid

o Zone

o Weight slabs

o Serviceability

o RTO risk

Improve NDR flow automation and tracking visibility

Monitor label generation, AWB allocation & tracking sync

3. Checkout & Payment Optimization

Optimize Shopify checkout flow for conversion

Manage payment gateway integrations

Implement fraud detection and COD verification tools

Improve cart-to-order conversion rates via tech enhancements

4. AI & Automation Implementation

Identify and implement AI-based automation in:

o NDR management

o Customer support

o Inventory planning

o Demand forecasting

o Courier allocation

Work with tech vendors to implement automation tools

Drive dashboard-based decision making

5. Product & Tech Roadmap Creation

Create quarterly and annual product roadmap

Prioritize tech development based on business scale

Work closely with founders & operations team to identify gaps

Vendor evaluation and onboarding for new tech solutions

Lead UAT testing and implementation rollout

6. Business Continuity & Support

Provide technical troubleshooting support to Ops & CX teams

Manage system downtime escalations

Maintain SOPs for integrations and tech flows

Ensure data accuracy across platforms

Required Skills & Expertise

Platforms & Tools

Shopify (Advanced knowledge of checkout & app integrations)

EasyEcom

Unicommerce

ClickPost

CRM integrations (Zoho / Freshdesk / HubSpot preferred)

Marketplace integration systems

Quick commerce tech onboarding

Technical Skills

Strong understanding of APIs & middleware

Courier allocation logic building

Shipping rule configuration

OMS-WMS sync architecture

Data analytics & reporting (Excel / Google Sheets / BI tools)

Basic understanding of SQL or API testing tools (preferred)

Experience Required

58 years in e-commerce tech operations

Experience managing multi-channel business operations

Experience handling 10,000+ monthly order volumes preferred

Prior experience in D2C brand or 3PL tech environment preferred

Key Competencies

Strong analytical thinking

Problem-solving mindset

Cross-functional leadership

Vendor management

Process automation orientation

Scalability-focused thinking

KPIs for the Role

Order sync accuracy rate

Checkout conversion rate improvement

Reduction in tech-related order failures

Courier performance optimization

RTO reduction via tech interventions

System uptime %

Automation implementation milestones

Why Join Frido?

Opportunity to build scalable tech backbone for a fast-growing D2C brand

Direct exposure to founders & strategic decision-making

High ownership and impact-driven role

Fast-paced growth environment

Kindly do apply on the job post or do share profiles at shubham.somalkar@myfrido.com or arif@myfrido.com

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