Tech Delivery&Op Excellence Practitioner

Project Role : Tech Delivery&Op Excellence Practitioner
Project Role Description : Understand how to deliver value to clients, and use that commercial competency to apply methods or certifications appropriately. Attention to detail and deep expertise allow them to see inherent risks or improvement opportunities that others may not. Work directly with client teams to ensure a high standard of delivery and operational excellence are met.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 yrs of minimum education

Summary: As a Tech Delivery&Op Excellence Practitioner, you will understand how to deliver value to clients and use that commercial competency to apply methods or certifications appropriately. Attention to detail and deep expertise allow you to see inherent risks or improvement opportunities that others may not. You will work directly with client teams to ensure a high standard of delivery and operational excellence are met. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure successful project delivery. - Identify and mitigate risks to ensure project success. - Provide guidance and support to junior team members. - Stay updated with industry trends and best practices. - Assist in the development and implementation of operational processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of IT service management principles and practices. - Knowledge of incident, problem, and change management processes. - Experience in managing service level agreements (SLAs) and key performance indicators (KPIs). - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Infrastructure Service Management. - This position is based at our Hyderabad office. - A 15 yrs of minimum education is required.