Tech Business Analyst

Your role

Are you passionate about Service Management and Platform? Do you want to do contribution to the development and evolution of the strategic Platform? Are you motivated to work in a complex, global environment where ideas are valued, and effort is appreciated? We are looking for a ServiceNow Business Analyst to join our team and help us to
• conduct information gathering activities such as surveying, analyzing and evaluating processes products and services, by using a variety of internal and/or external data
• determine required solutions and assisting in implementations, document "as is" and "to be" processes and business requirements documents
• support project management tasks in the areas of quality control and project man-agement
• recommend improvements, solutions and respective implementation plans
• specify working products along defined principles, guidelines and modeling processes using the appropriate tools, reconcile requirements with different stakeholders and ensuring communication and traceability
• support the business stakeholder by describing and defining the business processes including the (organizational) structures involved
• elicit, analyze, negotiate, validate and communicate requirements and their respec-tive impact on different stakeholders
• identify and document the main stakeholders and other sources (e.g. existing sys-tems, regulations) for functional and non-functional requirements
• embed Risk Awareness 0by designing and operating an effective control environ-ment, proactively identifying and raising control deficiencies and driving diligent and sustainable risk remediation.

Your team

You will join the Service Management Technology and Platform crew in Technology Inventories Data & Reporting Services alongside 400 colleagues globally. TIDRS offers a best-in-class and cost-effective Service Management Technology, IT Asset Management, and Data Platform Service for the global bank. Service Management Technology and Platform is responsible for delivery of Service Management requirements for all platform-based capabilities and delivery of consistent and high-quality solution engineering services according to organizational needs.

Your expertise

• proven ability to work on multiple products and/or processes of low to medium com-plexity, in parallel
• 5 years minimum experience related to Projects / Change Programs
• have an in-depth understanding of the ServiceNow configuration and development features and be able to leverage this knowledge when liaising with stakeholders
• excellent analytical and problem-solving skills, excellent communication skills
• have experience of working within an agile team, be familiar with the Scrum meth-odology and have working knowledge of GitLab
• have the ability to propose alternative solutions to a problem whilst working collabo-ratively with other team members
• have excellent communication, presentation and documentation skills with a keen eye for detail
• should be certified ServiceNow Admin, should have collaboration skills to work efficiently in a dynamic global team